Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at istratebogdan567@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at istratebogdan567@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at istratebogdan567@gmail.com.

RETURNS AND REFUND POLICY

At explorshop.ro, we want every customer to be satisfied with their purchase. If you are not satisfied with the product you received, we are here to assist you.

Right of Withdrawal

In accordance with applicable EU and Romanian consumer protection legislation, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without having to provide a reason.

Return Conditions

To be eligible for a return:

• The product must be unused and undamaged.
• The product should be returned with its original packaging, where applicable.
• Original tags and labels should remain attached, where applicable.
• The product must not show signs of use beyond what is necessary to inspect its nature, characteristics, and functionality.

Products Excluded from Returns

The following products may not be eligible for return, where permitted by applicable law:

• Made-to-order or personalized products
• Underwear and socks
• Cosmetic products, candles, and food products, where the right of withdrawal is excluded by applicable law, including products that have been unsealed after delivery where applicable.

How to Initiate a Return

To initiate a return, please contact us using the email address provided on our website and include your order number and the reason for the return.

We will provide you with the necessary return instructions.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer, unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection legislation.

Refunds

Refunds are processed within 14 calendar days after the returned product has been received and inspected, subject to the applicable legal requirements.

Refunds will generally be made using the same payment method used for the original purchase, unless otherwise agreed with the customer.

Legal Guarantee

Products are covered by the applicable legal guarantee for conformity, in accordance with Romanian and EU consumer protection legislation.

For consumer purchases, the legal guarantee generally provides protection against defects or lack of conformity that exist or become apparent within the applicable legal period.